bd9 bradford Privacy Policy

bd9 bradford ("we", "our", or "platform") operates an online gaming and sports betting service for users in Bangladesh. This privacy policy applies to all services provided through the https://bd9bradford.cam website and its associated mobile applications.

The purpose of this policy is to clearly inform you about what personal information we collect, why we collect it, how long we retain it, and how we keep it secure. By registering an account on the site or continuing to use the services, you are considered to have given your consent to this policy.

This policy is written for users based in Bangladesh. We may be required by law to provide information upon request from internet service providers, payment gateways, or government authorities.

bd9 bradford collects user information in two main ways — information provided directly by the user, and technical information collected automatically.

2.1 Information You Provide Directly

During account registration, the verification process, and while using the services, you provide the following information:

• Full name, date of birth, and gender
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Residential address
• Payment information (bKash, Nagad, or Rocket number)
• Messages and information provided when contacting customer support

2.2 Automatically Collected Information

When you use our site or app, the following technical information is recorded automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Time of access, page browsing patterns, and session duration
• Login history and device identifier information
• Game play history, betting information, and transaction records

bd9 bradford uses the information collected only for the specific purposes listed below. Your consent will be obtained before using it for any other purpose.

• Account Management: To complete registration, login, and identity verification.
• Transaction Processing: To complete deposits and withdrawals and to maintain transaction records.
• Service Improvement: To analyse user experience and improve the site and app.
• Security and Fraud Prevention: To detect unauthorised access, fraudulent activity, and multiple accounts.
• Customer Support: To respond to your complaints and questions.
• Promotional Communications: To send messages about bonuses and offers with your consent.
• Legal Compliance: To comply with applicable laws and regulations.

As part of ensuring responsible gaming, we analyse gameplay patterns. To learn more, read our Responsible Gaming page, which contains details on self-control tools and support.

bd9 bradford does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket), identity verification, game software provision, and technical support. These parties receive only the limited access to information necessary to perform their specific services and may not use it for their own purposes.

4.2 Legal Obligations

bd9 bradford is required by law to provide information when necessary under a court order, government directive, or other legal process.

4.3 Business Restructuring

In the event of a business merger, acquisition, or dissolution, user information may be transferred to the new entity. You will be notified before such a change and, where applicable, given the opportunity to accept the new policy.

Cookies and similar tracking technologies are used on the bd9 bradford site and app. These store small data files in your browser that can be recognised on subsequent visits.

5.1 Essential Cookies

The site cannot function properly without these cookies. They are used to maintain login sessions, store security tokens, and remember language preferences. These cookies cannot be disabled.

5.2 Analytical Cookies

Analytical cookies are used to collect information about which pages users visit most and where issues occur, in order to improve the site. The data gathered is analysed in aggregated form and no individual's identity is revealed.

5.3 Cookie Controls

You can delete cookies or stop accepting new ones from your browser settings, though this may limit some site functionality. Tracking can also be managed through the app permissions settings on mobile devices.

bd9 bradford uses industry-standard technologies and processes to protect your information. The key elements of our security framework are described below:

• SSL Encryption: All data transmitted on the site and app is encrypted using SSL/TLS technology, preventing anyone outside from reading the data.
• Password Protection: Your password is not stored directly; it is secured using a strong hashing algorithm.
• Access Controls: Only authorised staff receive limited access to user information for specific needs.
• Regular Audits: Regular technical checks are conducted to identify security risks in the system.
• Data Centre Security: Our servers and data centres are protected at both physical and digital levels.

However, no one can guarantee complete security when transmitting information over the internet. While we take every possible precaution, the possibility of unforeseen incidents cannot be entirely ruled out. For this reason, keeping your account credentials private and using a strong password is also your responsibility.

bd9 bradford retains your information only for as long as it is necessary to provide the service or is required by law.

• Active Account Information: All information is retained for as long as the account remains active.
• Transaction Records: Retained for a minimum of five years from the date of the last transaction, as these are legally significant as financial records.
• Communication History: Customer support messages and emails may be retained for up to three years after account closure.
• Account Deletion: After receiving a request to close an account, remaining information is deleted in due course, except where retention is required by legal obligation.

You have certain fundamental rights over your own information. bd9 bradford respects these rights and takes action within a reasonable time after receiving your request.

8.1 Right to Access Information

You may request at any time to know what information we hold about you. Please contact customer support for this.

8.2 Right to Correct Information

If the information we hold about you is incorrect or incomplete, you may request a correction. Some information can also be updated directly from your account settings.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, information that must be retained under legal obligations may not be possible to delete.

8.4 Right to Opt Out of Promotional Messages

You may stop receiving promotional emails or messages at any time. This preference can be changed through account settings or via customer support.

If you have any questions about these rights, detailed information is available on our FAQ page. For general questions, visit the FAQ page.

All services of bd9 bradford are exclusively for adults (age 21+). We do not knowingly allow anyone under the age of 21 to register on our platform, nor do we collect their information.

Date of birth is verified at registration. If an account is later suspected to belong to a minor, we immediately suspend that account, delete the collected information, and notify a guardian where applicable.

This privacy policy may change from time to time due to business changes, new legal requirements, or service improvements. For any significant change, we will notify you in the following ways:

• A special notice will be displayed on the site and app.
• A message will be sent to your registered email or mobile number.
• The "Last Updated" date at the top of the page will change.

Continuing to use the site or app after a change is considered your consent to the new policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, you can contact us through the following:

• Live Chat: Available 24/7 through the website and app, in both Bengali and English.
• Email: [email protected]

We take all privacy-related complaints seriously. We aim to investigate and respond to your complaint promptly after it is received.

To learn more about bd9 bradford, visit our About Us page, where you will find detailed information about who we are, our values, and our goals.